Chatbot software has exploded in popularity in recent years. Chatbots allow you to provide better customer service and answer any questions your customers may have 24/7. You can also use chatbots in your marketing funnels to boost your conversions.
Botsify is a worthy contender amongst other chatbot software available today. This Botsify review will go over everything you need to know to help you decide whether this is the right chatbot software for you.
What Is Botsify?
Botsify provides you with a customer support chatbot that will run 24/7 and will not require any sort of coding experience from you. Integrate it with Facebook Messenger, a popup chatbot on your website, Slack, Shopify, WordPress, Woocommerce, and more.
There are even voice features that make it possible to have a hands-free customer support experience. The ability to use Botsify on several different channels has made it a clear winner over others in its field, especially if you regularly use the channels it integrates with for your business.
There are some quite remarkable features that we’ll go over in this Botsify review.
The most exciting features are:
The software’s native chatbot window lets you easily communicate with customers using either text or voice. It’s also possible to add attachments for users, while a backend operator of the chatbot can use emojis.
Quickly Switch To Human Customer Support
Botsify allows you to seamlessly switch over to a live human customer service representative. This will be done with the help of email or push notifications.
You can create numerous different field types depending on what information you want to collect from users. The most common ones you may find yourself using are:
- Phone Number
If the provided fields aren’t enough, you can always create your custom fields as well.
The AI that Botsify uses is quite impressive. For example, it can identify similar phrases and keyword combinations people have searched for to provide accurate customer responses.
It uses its knowledge repository as the basis for its educated answers, at least to the best of its abilities.
Thanks to Botsify’s educational chatbot, you can set it up to have interactive conversations with your customers as if a live human was speaking with them.
You can also keep data stored in a spreadsheet. It could also receive feedback from students and take quizzes and assessments.
You also have the option of using a special checkbox plugin with Botsify that can be integrated into any site you want to use it on. For example, using this plugin allows you to automatically send someone a welcome message using Facebook Messenger.
You can also use the plugin to make it easier for customers to opt-in to get receipts, order status, and abandoned cart notifications.
One of the best features of the Botsify chatbot software is its ability to respond to customers in virtually any language. This allows your business to become truly global in its customer service.
Alexa Voice Bot
Given the seamless integration with Amazon’s Alexa, Botsify can connect with it, which results in asking questions, developing conversational experiences, and collecting data.
How to Use Botsify
There are many options and features available to you when you use Botsify. Here are the basics of using Botsify to help you get familiarized with how it works.
The main menu is a vertical bar on the lefthand side of your dashboard. It’s pretty simple and is the gateway to using Botsify.
The first option at the top of the main menu is for the star feature of the software: the Chatbot AI.
This part of the software has everything you need to build your custom chatbot. The options you have include:
- Media Blocks
- Conversational Forms
- Chatbot Training
- Common User Questions
I’ll go over these options in more detail below.
You can create a story (or several stories) from the Story page for your custom chatbot. A story is made up of user responses or suggestions the chatbot provides to users. You can customize what those suggestions are as much as you want.
A media block is a media message, which includes images, audio, files, or videos. It could also be an image slider that features a Call to Action. CTAs can also be simple text messages to a user.
The datastore allows you to group keywords, put together dynamic variables, and define user attributes.
You can create and manage a form or multiple forms that you could use for your chatbot as part of an ongoing story. This makes processes like obtaining a customer’s contact information simple and effective.
A chatbot can be improved and optimized by training it. Botsify has a helpful feature that makes chatbot training easy.
For example, when a customer asks your chatbot a question. If the bot doesn’t answer it correctly, the question that stumped it will be sent to the Chatbot Training area of your dashboard.
This helps you teach your bot to improve as time goes on. Pretty cool!
Tip! – Check out How to Use Chatbots in Your Sales Funnel + Increase Your Sales
Common User Questions
This area helps you create something akin to frequently asked questions. Then, you can teach your bot to respond using predefined phrases.
Another critical section within the Botsify main menu is one for promotions.
Heading here will pull up the following:
- Growth Tools
- Broadcast Messages
- Schedule Messages
- Auto Sequences
More detail on these is below.
The included growth tools will assist you in triggering the process of using the chatbot. In addition, these tools can get users using comments. They can also give you a Facebook Website Chat widget, a checkbox plugin, and other helpful elements.
This section makes it easy to broadcast any message you want the chatbot to share with users. Simply identify and pick the users you want to send the message to, and the message will be on its way.
Quite simply, this section will allow you to schedule messages that act as reminders.
Auto sequences allow you to automatically send messages, which can also have tags added to them.
Using Botsify effectively will require keeping tabs on how well it’s working. Analytics can provide helpful insights into your bot’s performance over the course of a day, month, or some other custom range.
You will have several different options, such as how your human bots perform compared to your AI bots.
Closely related to the Analytics section of Botsify, you also have a General Statistics area. This provides stats like the messages your bot has responded to, how many hours your customers saved, and other helpful information.
Human vs. AI Chat
Who is a better customer service representative? In this section, you can see how your chatbot compares with a human-guided chat with customers. This will help you see where there is room for improvement on either front.
This section will calculate the stats for the messages your chatbot sends to users, usually including the number of times a message has been sent or received.
This section is where you can access every chat your chatbot had with all of your customers. This lets you see the questions users queried, as well as the responses your bot provided or did not give.
This area will provide you with information on what Botsify calls Bot Users and User Segmentation.
This is where you get to see a list of everyone who has ever engaged with your bot.
With User Segmentation, you can segment the users of your chatbot into different segments based on factors you would decide on.
Under the Settings tab, you can manage your bot. This will be an important area for you. From here, you can customize various settings, set up an introductory greeting message, publish your bot, manage your offline hours, connect to Stripe, Zapier, or Shopify, and many other options.
Tip! – Check out 6 Of The Best Chatbots For WordPress for more chatbots!
Pros And Cons of Botsify
As with anything, there are both pros and cons to using Botsify. However, you will see that there are far more advantages to this chatbot software than disadvantages.
Here are the features of Botsify that make it shine:
Use It Across Many Channels
Botsify will work across numerous channels, including the major ones that your business probably relies on. For example, your bots can be deployed onto Facebook Messenger, Slack, Shopify, Alexa, and WordPress, amongst others.
Botsify comes equipped with a wide variety of chatbot templates that make customization a breeze. For example, suppose you need to create a bot quickly and easily for users in the education, finance, health, beauty, restaurant, or travel industries. In that case, you will have no problem doing so.
Although it’s not that advanced, Botsify still provides you with the power of machine learning through recognizing specific keywords and triggering pre-built workflows.
The included education bot is quite unique and sets Botsify apart from other chatbots out there. There are ready-made templates that are customizable for users who are students. Reminders for upcoming exams can be distributed, along with exam results. This chatbot can also store various types of information that it receives through the included API.
For what you get out of this chatbot software, the price is actually quite reasonable, especially when you compare it to other chatbots out there. More on Botsify prices further down.
There are a few cons you should know about before choosing Botsify as your chatbot pick.
Not As Advanced As Some Options
As full-featured as Botsify is, if you have a large company that needs more advanced AI and features, you may not find Botsify the best choice. While this chatbot does what it does well, the technology behind it may not be as dynamic as some businesses need it to be.
Making It Advanced Requires Integration
It actually is possible to increase how intelligent your Botsify chatbots are. However, this will require you to integrate with Dialogflow, which will cost extra money due to hiring a developer to program and maintain it.
Lack of Analytics
Botsify does not have analytics available natively. However, you do have the option of integrating with Dashbot and Integromat using the JSON API that lets you connect to Google Analytics.
Botsify Pricing And Offers
As mentioned earlier, the pricing for Botsify is quite reasonable. In addition, you have the option to try it out for free for 14 days. During this time, you will have access to everything you need to set up your chatbot.
Paying per month is going to cost you a bit more than getting an annual subscription.
Here are the prices you will be paying for the different subscription tiers:
The monthly subscription costs $49 per month. You can opt to pay the annual payment that works out at $40 per month.
The Personal tier lets you create two chatbots and have 5K users per month without additional fees.
The Professional tier costs $149 per month when paying monthly and $125 per month for an annual subscription. This tier lets you create five chatbots and have 15K users per month without paying extra.
The Business tier will cost you $499 per month when paying monthly and $415 per month with the annual payment plan.
You can have up to 20 chatbots and unlimited users.
As alluded to earlier, several Botsify integrations greatly expand how you can use this chatbot software.
Here’s a list of what Botsify integrations are possible:
- Google Sheets
- RSS Feed
- JSON API
- Human Help
- Data Collection/Forms
- Website Chatbot
- Google Search
- Amazon Alexa
As you can see, there is a massive range of integrations that are possible thanks to the dynamic nature of Botsify.
Wrapping It Up
Hopefully, this Botsify review has shed light on Botsify and helped you decide whether you want to use it as your preferred chat software.
Given how many impressive features it has and all of the integrations that are possible, Botsify is a great pick. Why not give it a go on the free trial and see how it works for you.
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